Frequently Asked Questions (FAQ)
Welcome to NONSTOPTEES.com! Below you’ll find answers to the most common questions we receive. If you don’t see your question here, feel free to reach out to us at info@nonstoptees.com
ORDERS & SHIPPING
Q: When will my order ship?
A: Most orders are processed within 2-5 business days. You’ll receive a shipping confirmation email with tracking information as soon as your order is on the way.
Q: How long does shipping take?
A: U.S. shipping usually takes 5-10 business days after processing. International orders may take 10-21 business days, depending on the destination and local customs.
Q: How do I track my order?
A: Once your order ships, you’ll get an email with a tracking number. You can also track your order directly from your account on our site.
Q: Do you ship internationally?
A: Yes! We ship worldwide. Shipping costs and delivery times vary based on your location.
RETURNS & EXCHANGES
Q: What is your return policy?
A: We accept returns or exchanges within 14 days of delivery. Items must be unused, unwashed, and in original condition. Final sale and custom items are not eligible for return.
Q: How do I start a return or exchange?
A: Contact us at info@nonstoptees.com with your order number and reason for return. We’ll guide you through the process.
Q: Do you offer free returns?
A: Return shipping costs are the responsibility of the customer unless the item arrived damaged or we sent the wrong item.
PRODUCT & SIZING
Q: How do I know what size to order?
A: Each product page includes a detailed size chart. If you’re unsure, feel free to contact us—we’ll help you choose the right fit.
Q: Are your products unisex?
A: Most of our t-shirts and hoodies are unisex unless otherwise stated. Check the product description for specifics.
Q: How should I care for my items?
A: We recommend cold wash, inside out, and tumble dry low to keep your gear fresh and long-lasting.
PAYMENT & SECURITY
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Is my payment information secure?
A: 100%. info@nonstoptees.com is powered by Shopify and uses SSL encryption to keep your personal and payment info safe and secure.
OTHER QUESTIONS
Q: Can I cancel or change my order?
A: If your order hasn’t been processed yet, contact us immediately at info@nonstoptees.com Once it’s in production or shipped, we’re unable to make changes.
Q: Do you offer custom or bulk orders?
A: Yes! For custom or large orders (10+ items), email us at info@nonstoptees.com for pricing and turnaround time.
Q: I received the wrong item or my item is damaged. What should I do?
A: We’re sorry! Please email a photo and your order number to info@nonstoptees.com within 5 days of delivery and we’ll make it right.
Still have questions?
Email: info@nonstoptees.com
Follow us on social @nstptees
Thanks for shopping with us — Non-Stop Tees®
